Terms and Conditions

1. Acceptance of these terms

These Terms and Conditions apply when you use our website, request a quote, accept a quote, pay a deposit, make a booking, deliver a vehicle to us or authorise us to begin work.

If a written quote, booking confirmation or service agreement contains additional terms, those terms form part of the agreement. If there is a conflict, the more specific written term will apply, subject to law.

2. Quotes, estimates and inspection

• Website prices are starting prices unless expressly stated otherwise.
• Final pricing may depend on vehicle size, condition, contamination, material type, access, preparation time and selected coverage.
• Photos and descriptions can support an estimate but may not reveal every condition.
• We may revise the scope or price after physical inspection and will seek approval before carrying out material additional work.
• Quotes remain valid for the period stated in the quote or, if no period is stated, for 14 days.

3. Bookings and deposits

A booking is confirmed only when we provide confirmation and any required deposit has been received. A deposit secures reserved time, preparation and, where applicable, special-order materials.

Deposits, rescheduling, cancellations and no-shows are handled under our Booking, Rescheduling and Cancellation Policy.

4. Customer responsibilities

• Provide accurate vehicle, ownership, condition and service information.
• Disclose known faults, warning lights, water leaks, previous repairs, repainting, wraps, coatings, film, fragile trim, aftermarket parts and electrical issues.
• Remove valuables, cash, personal documents, child seats and unnecessary belongings before handover.
• Ensure we are authorised to possess, move and work on the vehicle.
• Provide working keys, security codes and reasonable access required for the agreed service.
• Tell us about hazards including mould, bodily fluids, sharp objects, pests, fuel leaks or unsafe modifications before booking.

We may refuse, pause or stop work where the vehicle or working conditions appear unsafe, unlawful, materially different from the information supplied or unsuitable for the booked service.

5. Service scope and results

We will carry out the agreed service with reasonable care and skill. Detailing improves presentation and suitable surfaces, but does not make an older, damaged or previously repaired vehicle new.

Results vary according to material condition, paint depth, previous work, age, contamination, damage, vehicle use and maintenance. The limits in our Service Disclaimer form part of these terms.

6. Payment and vehicle collection

• Unless otherwise agreed in writing, payment is due when the service is completed and before vehicle release.
• Prices described as “+ GST” exclude GST. Other prices are treated as stated in the quote.
• You must raise any invoice query promptly and pay all undisputed amounts when due.
• We may retain possession of the vehicle until amounts properly due for the authorised work are paid, to the extent permitted by law.
• Reasonable storage charges may apply if a completed vehicle is not collected within the agreed period after notice.

7. Condition records

We may record photographs, videos and written condition notes before, during and after work for service documentation, quality control, insurance, safety or dispute-resolution purposes.

Marketing use is handled under our Privacy Policy.

8. Delays and events outside reasonable control

Completion times are estimates unless expressly guaranteed in writing. We are not responsible for reasonable delay caused by weather, power or equipment failure, supplier delay, illness, unsafe conditions, hidden vehicle issues, customer delay or events outside our reasonable control.

We will communicate material delays and may reschedule where necessary.

9. Liability and consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot legally be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, loss of use or loss arising from pre-existing faults, undisclosed conditions, inaccurate instructions or failure to follow aftercare guidance.

For claims not involving non-excludable statutory rights, our total liability is limited to the amount paid for the affected service.

If services are acquired in trade, any permitted contracting out of consumer legislation must be expressly agreed in writing and be fair and reasonable in the circumstances.

10. Website use and intellectual property

Website content is provided for general information and may be updated without notice. Unless otherwise stated, text, branding, layout, videos and original materials are owned by or licensed to AutoDetailByJeet Limited.

You may view and share links to the website for personal use. You must not copy, republish, scrape, sell, misrepresent or commercially exploit website content without written permission.

11. Changes, severability and governing law

We may update these terms for future website use and future bookings. The version accepted for an existing confirmed booking will continue to apply unless a change is required by law or agreed in writing.

If any term is invalid or unenforceable, the remaining terms continue. These terms are governed by New Zealand law and the New Zealand courts have non-exclusive jurisdiction.