This policy protects the business from change-of-mind and expectation-based claims while preserving remedies required by New Zealand consumer law.
1. Scope
This policy explains refunds, re-performance, remedies, booking deposits and change-of-mind requests for services supplied by Auto Detail by Jeet.
2. Change of mind
A change of mind does not automatically create a right to a refund after a service has been correctly performed or after authorised materials have been used or ordered.
Booking cancellations are handled under our Booking, Rescheduling and Cancellation Policy.
3. Services that do not meet legal guarantees
Nothing in this policy limits rights available under the Consumer Guarantees Act 1993 or other law that cannot be excluded.
Where a service has not been carried out with reasonable care and skill, is not fit for an agreed purpose, or otherwise fails an applicable guarantee, the available remedy will depend on the nature and seriousness of the issue.
4. Inspection and opportunity to remedy
Please contact us as soon as reasonably possible after discovering a concern. We may ask to inspect the vehicle, photographs, service records or relevant evidence before deciding the appropriate remedy.
Where the issue can legally and reasonably be corrected, we may offer to re-perform or remedy the affected part of the service within a reasonable time.
If the issue cannot be remedied, is of substantial character, or the law otherwise provides a right to cancel, a full or partial refund or another remedy may apply.
5. Matters that are not service failures
- Pre-existing damage, stains, corrosion, paint failure, thin clear coat, chips, deep scratches or repairs not caused by us.
- A result that is within the limitations explained and accepted before work.
- Reduced coating or film performance caused by misuse, impact, poor maintenance, harsh chemicals or failure to follow aftercare.
- New contamination, damage or wear occurring after vehicle collection.
- Customer dissatisfaction caused solely by a change of mind or an expectation not included in the agreed scope.
6. Deposit refunds
Deposit refunds depend on notice, reasonable cancellation loss, work already performed and materials already ordered. Any amount retained will be limited to reasonable losses or committed costs and the terms disclosed before booking.
7. Manufacturer and third-party warranties
Some coatings, films or products may carry manufacturer terms. Manufacturer warranty claims are subject to those terms, eligibility, registration, maintenance and exclusions.
We remain responsible for our own workmanship as required by law, but we do not control a manufacturer’s separate warranty decision.
8. Refund method and timing
Approved refunds are normally returned to the original payment method within 10 business days, although banks and payment providers may take additional time.
A credit or replacement service will not be imposed where the law gives you a right to another remedy.
9. Requesting a remedy
Email autodetailbyjeet@gmail.com with your booking name, vehicle details, service date, a clear description of the concern and supporting photographs where available.